The blunt truth / 001
Stop hiding behind broken automation.
We train people to think, listen, and solve the problem in front of them. That should not be radical. Somehow, it is.
Status quo: disconnected
Introducing
The call center built to pick up and get it handled.
Real humans. Real conversations. Zero dead ends. We run the phones so your customers stop paying for your silence.
Fix the line
What we run / 002
The whole conversation.
Inbound support
Pick up fast. Solve it once.
Outbound sales
Start real conversations.
Overflow cover
Take the spike. Keep the standard.
Bots between customer and answer0
Coverage when your team taps out24/7
No hand-offs into nowhere. No scripts pretending to care.
How it works / 003
Live in three weeks.
Listen in
We sit with your calls, your tools and your worst tickets before we promise anything.
Days 1—4
Train hard
Your named agents learn the product, the edge cases and the tone you actually use.
Days 5—14
Go live
We take the queue, publish the numbers daily, and adjust before you have to ask.
Day 15 on
On your screen / 004
See the floor from anywhere.
Your client portal shows live agent status, queue health, daily numbers and an AI analyst that answers plain questions about your account.
- Live agent status
- Real-time reports
- Ask the AI analyst
6 active
4
On calls
2
Available
18s
Wait
Reporting
Answered94%
CSAT4.7
Avg handle3m 12s
AI analyst
“Which agents handled the most refunds this week?”
Ask anything about your numbers
The floor / 005
The people who pick up.
No pooled strangers. You get named agents who learn your product and stay on your account.
Ava Sinclair
Floor lead
Escalations / 9 yrs
Marcus Hall
Senior agent
Retail support
Sofia Reyes
Senior agent
Bilingual EN/ES
David Perla
Outbound lead
Sales conversations
Maria Pappas
Quality coach
Training / QA
Eleanor Voss
Account manager
Reporting / reviews
What clients say
In their words / 006
“We stopped losing orders to hold music. First week, answer time dropped from four minutes to nineteen seconds.”
Northwind Retail — Head of Customer Operations
“They answer like they work here.”
“Our refund complaints dropped by half.”
Plain pricing / 007
Priced per seat. No mystery.
Month to month after a 30-day pilot. Setup and training included.
Build your pricePilot
$1,900/mo
One dedicated agent, business hours, 30-day trial.
- — 1 named agent
- — Weekly report
- — Setup included
Core
$4,400/mo
A small pod covering extended hours and overflow.
- — 3 named agents
- — Live client portal
- — Named account manager
Around the clock
Custom
24/7 coverage, multilingual, built to your volume.
- — 24/7 rotation
- — Multilingual floor
- — Quarterly reviews
Straight answers / 008
Questions, answered.
Do you cover nights and weekends?
Yes. Round-the-clock coverage runs on rotating shifts with a supervisor on the floor at all times, so nothing sits in a queue overnight.
How fast can you scale up?
We can add trained seats within two weeks, and same-week overflow cover for a promotion or an unexpected spike.
Will we get the same agents every day?
You get a named pod assigned to your account. Cover agents are cross-trained on your product so a sick day never resets your customer's experience.
Which tools do you work in?
We work inside your stack — helpdesk, CRM and phone system. If you would rather we bring the phone layer, we can.
How do we see what is happening?
Through your client portal: live agent status, queue health, reporting and an assistant you can ask plain questions.
Open a line / 009
